Chatbots

Dear community champions,

Thank you for all of the work you do to help keep our neighbourhoods clean, green and safeJ

We know that clean streets are one of the most important things to our residents. Earlier this year we launched an innovative new technology which allows you to report issues such as fly-tipping and dog fouling on the go straight from your mobile phone.

If you’re on Social Media, you can quickly report issues 24/7 by visiting the Waltham Forest Council Facebook webpage www.facebook.com/walthamforestcouncil page and pressing ‘Send Message’ at the top of the page. This will open a Messenger conversation with a Chatbot, which guides users through the process of submitting a report.

Twitter users can report issues by sending a Direct Message to @WFTellWalt

Once a report has been submitted, you receive a unique reference that can be used to track online. You also have the option to receive updates via Messenger.

The new tool means that your reports will go straight through to the council crews on the ground speeding up response times and ensuring our streets are even cleaner.

If you don’t use Social Media, you can also report neighbourhood issues on our website

Please help us by reporting neighbourhood issues to us and by telling you friends and neighbours about the new reporting Chatbots!

Wajid Ali

Senior Campaigns Officer

Waltham Forest Council

Room 224

Waltham Forest Town Hall

Forest Road

London E17 4JF

Tel: 020 8496 8492

Email: wajid.ali@walthamforest.gov.uk

www.walthamforest.gov.uk